Hearing their distress, Cindy Bhakta, our Member Advocate, knew this was more than just a loan request. “I reassured the member it would all work out,” Cindy shared. “I told them not to worry and that I would get management involved.”
Behind the scenes, Cindy reviewed the member’s application and noted their many years of membership, direct deposit history, and the dedication to the credit union. Cindy packaged all the documents up and sent it to Underwriting, explaining the urgency of the situation.
“When I saw it was approved, I couldn’t wait to call the member back,” said Cindy. “It felt amazing to know we could help someone in such dire need.”
When the member received the good news, their gratitude was overwhelming.
“You’re angels without wings—you don’t understand. You’re saving my life,” the member told Cindy through tears.
The member was so grateful they asked us to make sure that their message was personally forwarded to Underwriting and anyone who worked closely on the loan.
This wasn’t just a financial transaction; it was a moment of compassion, care, and hope for another human being. “I was tearing up too,” said Cindy. “Helping this member reminded me why we do what we do—it’s about being there for our members, especially when they need us most.”
Thanks to the loan, this member was able to move forward with their medical procedure and take the next steps in their health journey.
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Members Choice Credit Union NMLS#502619 | Federally insured by NCUA. All memberships subject to approval, including credit approval.